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Operation Team Lead

Southeast Asia


You will love it


Posted 1mo ago


System Infrastructure Manager

Level of Experience:

4-6 years

Management Level:

1-5 people
Skills & Technologies





Distributed System







Requirements Writing

Team Management

User Experience

  • Lead a team in a 24/7 operation environment, ensuring continuous system monitoring and management.
  • Analyze and respond to system alerts, ensuring quick resolution of issues.
  • Develop, implement, and manage operational processes and systems to ensure efficiency and customer satisfaction
  • Monitor and evaluate operational performance and recommend improvements
  • Provide guidance and support to operations personnel
  • Develop and implement policies and procedures
  • Manage the day-to-day operations of the organization
  • Ensure compliance with applicable laws and regulations
  • Collaborate with other teams to ensure seamless operation and maintenance of systems.
  • Continuously improve operational processes and implement best practices.

Minimum Qualifications
  • Minimum of 4+ years in system operation management.
  • Prior experience as a team lead in system operation projects for clients.
  • Proficiency in English.
  • Strong knowledge of Linux.
  • Thorough understanding of system monitoring metrics.
  • Proficient in monitoring infrastructure, databases, and applications.
  • In-depth knowledge of SLA, SLO, and Error budget concepts.
  • Ability to understand and propose Operation workflow processes, Escalation processes, and Incident response processes.
  • Experience with system monitoring tools such as New Relic, Datadog, Prometheus, etc.

Preferred Requirement
  • Experience in planning and scheduling shifts for team members.
  • Experience with both on-premise and cloud provider system operations.
  • Programming skills or proficiency in writing bash scripts.

  • Saturday & Sunday OFF, Overtime pay is 150%, 200%, 300% as per labor law;
  • Work performance review 2 times/ year (in April and October);
  • Performance bonus, 13th- month salary, public holidays bonus (2/9, 30/4, 1/5, 1/1); bonus for Excellent Employee and Excellent Team;
  • Performance bonus in Token of the project;
  • Social insurance, health insurance, unemployment insurance and Bao Viet care insurance;
  • 01 hour paid leave per day for women having children under 12 months
  • 01 day remote work per month; A flexitime allowance of 90-180 minutes per month for employees
  • Minimum 14 paid leaves per annum for all employees after probation;
  • Nice & modern working space with young, dynamic & friendly colleagues and free coffee, tea, drinks;
  • Yearly company trip and year-end party, quarterly team building and weekly eating together; English - Japanese Club, Sports Clubs;
  • Men’s Day, Women’s Day, Children’s Day, Mid-Autumn Festival and other benefits under the provisions of the company;
  • Flat, open and sharing culture with friendly management team; outsourcing company with product mindset;
  • Training courses and working opportunities with technical gurus who built and operated world-class applications with millions of users. This might be a good chance for graduated students to learn cutting-edge technologies and how to build scalable system from scratch;

About The Company


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