The Team

The Fiat Funding team boasts an impressive expertise in the field of fiat payment systems. It is absolutely essential that our clients have a seamless cash deposit and withdrawal experience, and that wouldn’t be possible without our Fiat Funding Specialists. Our team is always adapting to changes in processes, regulations, and developing technologies in the traditional funding world. Members of the Fiat Funding team are bright individuals, who combine their crypto passion with a deep understanding of domestic and international payment systems used across the globe.

Our team is constantly communicating with clients, as well as funding providers, to resolve funding-related issues as well as being security-focused to ensure bad actors are stopped in their tracks. Fiat Funding is a vast world that we excitingly conquer to keep Kraken as one of the most innovative and accessible exchanges in the world.

This is a fully remote role requiring English fluency, based in either Philippines or Vietnam. You must be willing to work evenings and weekends.

We’re accepting applicants for our Client Engagement team, which provides first rate customer support to our users and also handles most aspects of payment operations. Our team is one of the best in the industry, and we're looking for people who can make us better. Many of us work remotely, but we’re in touch with each other constantly. We collaborate to solve tough problems and meet regularly to stay up to date on what’s going on in the company and industry. We have a great community, and many of us have become close friends.

• Primarily utilizing email (live chat and phone support may also be requires at times) to respond to between 50 to 150+ client requests regarding payments and other general questions on a daily basis
• Meet Service Level Agreements (SLA) & Quality Assurance (QA) standards
• Utilize Key Performance Indicators (KPI)
• Liaise with our partner banks and payment providers to ensure that clients’ transactions are processed in a timely manner
• Monitor technical issues
• Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible

• This is a fully remote role requiring English fluency
• Security and privacy focused
• You must be willing to work 15:00 - 3:00 am UTC and weekends (rotationally)
• Past experience in payment processing is preferred
• High output - metrics based experience is a plus
• Able to make quick decisions autonomously
• Passionate about clients and their overall experience
• Excellent computer literacy and ability to learn and navigate new software using multiple platforms. Must be able to use excel and execute simple scripts.
• Detail oriented
• Crypto trading experience, preferably on multiple platforms
• Fantastic communication skills in order to operate globally across multiple departments and stakeholders
• Prior relevant experience in financial services, crypto, technology, and/or customer support

• Experience with CRM software such as ZenDesk or Salesforce
• Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean

Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!

As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.